Delays with submission processing at doi.crossref.org
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 06, 2023 - 16:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 06, 2023 - 15:46 UTC
Update - We continue to see problems with content registration. We are still receiving content registration requests but they are not being processed. Our team is looking into the problem and we'll update as soon as we have more news.
Jun 06, 2023 - 07:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 05, 2023 - 07:26 UTC
Update - Content registration to doi.crossref.org is currently delayed. We're processing submissions but currently have a reduced number of threads within the submission queue for that processing. Submissions through Metadata Manager are returning 500 status error messages, so are unable to be processed at this time. For urgent Metadata Manager registrations, consider using the web deposit form: https://0-apps-crossref-org.pugwash.lib.warwick.ac.uk/webDeposit/. We do not anticipate a full resolution of this incident until Monday, 5 June.
Jun 02, 2023 - 22:54 UTC
Update - We are continuing to investigate this issue.
Jun 02, 2023 - 22:49 UTC
Investigating - We are currently investigating this issue.
Jun 02, 2023 - 22:11 UTC
APIs Operational
Public REST API ? Operational
Polite REST API ? Operational
OAI-PMH ? Operational
XML API ? Operational
Event Data Query API ? Operational
OpenURL ? Operational
Crossmark dialog server ? Operational
Public content negotiation ? Operational
Polite content negotiation ? Operational
Metadata Plus Operational
Plus REST API ? Operational
Plus OAI-PMH ? Operational
XML Snapshots ? Operational
JSON Snapshots ? Operational
Plus content negotiation ? Operational
Sites Operational
Crossref website ? Operational
Crossref support ? Operational
Metadata search ? Operational
Participation reports ? Operational
Content Registration Degraded Performance
Admin tool ? Degraded Performance
Test admin tool ? Operational
External dependencies Operational
Handle servers ? Operational
Similarity Check via iThenticate from Turnitin - status found at https://turnitin.statuspage.io/ ? Operational
AWS cloudfront Operational
Meta Operational
deliberately-unreliable server ? Operational
Demo Auth ? Operational
Beta Degraded Performance
Metadata Manager ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Public REST API Response Time
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Polite REST API Response Time
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Plus REST API Response Time
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Plus REST API Uptime
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Plus OAI-PMH Response Time
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Plus OAI-PMH Uptime
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OpenURL Response Time
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OpenURL Uptime
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Public Content Negotiation Response Time
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Public Content Negotiation Uptime
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Polite Content Negotiation Response Time
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Polite Content Negotiation Uptime
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Plus Content Negotiation Response Time
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Plus Content Negotiation Uptime
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Crossmark Response Time
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Crossmark Uptime
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Event Data Query API Response Time
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Event Data Query API Uptime
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Crossref Metadata Search
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Past Incidents
Jun 8, 2023

No incidents reported today.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

Unresolved incident: Delays with submission processing at doi.crossref.org.

Jun 5, 2023
Submission logs not being emailed for registrations to our admin tool - doi.crossref.org
Resolved - This incident has been resolved.
Jun 5, 07:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 14:36 UTC
Update - We are continuing to work on a fix for this issue. We do not expect to resolve this issue until tomorrow. Unfortunately, email notifications of your submissions logs will continue to be delayed.

In the interim, we are still processing submissions and you can confirm any past registrations in our admin tool using these instructions: https://0-www-crossref-org.pugwash.lib.warwick.ac.uk/documentation/register-maintain-records/verify-your-registration/submission-queue-and-log/#00143
Jun 1, 17:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 16:09 UTC
Update - We are continuing to investigate this issue.
Jun 1, 15:21 UTC
Investigating - We have had several members report that they are not receiving submission logs via email for their registrations. We have been able to replicate the issue and are investigating it further. In the interim, we are still processing those submissions and you can confirm any past registrations in our admin tool using these instructions: https://0-www-crossref-org.pugwash.lib.warwick.ac.uk/documentation/register-maintain-records/verify-your-registration/submission-queue-and-log/#00143
Jun 1, 13:46 UTC
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Jun 1, 2023
May 31, 2023
31 May - special maintenance, release v0.162.0
Completed - The scheduled maintenance has been completed.
May 31, 18:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 17:02 UTC
Scheduled - We will be undergoing unplanned maintenance - release v0.162.0 - today, 31 May from 1700 to 1900 UTC as a follow-on to the incident we had earlier today - https://0-status-crossref-org.pugwash.lib.warwick.ac.uk/incidents/pnq1r662cvmr. Our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the special maintenance has been completed.
May 31, 15:39 UTC
Errors with submission processing at doi.crossref.org
Resolved - This incident has been resolved.
May 31, 14:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 04:06 UTC
Identified - The issue has been identified and a fix is being implemented.
May 31, 03:59 UTC
Investigating - Our fix did not remedy the issue. We're investigating an alternative solution.
May 31, 03:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 02:37 UTC
Update - We are continuing to investigate this issue.
May 31, 01:52 UTC
Investigating - We are currently investigating this issue.
May 31, 01:16 UTC
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

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